Exchanges and returns
From the moment you receive your order, you have 10 days in which you can look at and fit the items. After these 7 days the purchase is final. If you are not pleased with the item, your can exchange or return it within the 10 days to
Ellen Beekmans sieraden | Joelaan 3 | 1217 GG HILVERSUM.
The return policy is as follows:
- Please let us know by mail or contact form within 5 days that the jewelry is not satisfactory or defected
- You can exchange or return the items within 10 days with a personal memo (name and order number) .
- Items that are returned can’t be worn or damaged. If they are we will be required to charge you with a fee
- Please be sure to safely pack the items when you send the package via the postoffice
- When exchanging and returning, you will have to pay the costs of shipping. Sending you the return items is free of charge
- When returning, the entire purchase sum will be refunded to the provided bank account number, provided the requirements above have been met.
All jewelry has a 6 month warranty period, starting on the date the jewelry is send. Possible exceptions;
- Natural wear and tear; precious stones can change color due to wearing and the sun
- Stains can be formed by perfume
- Metal can change color due to contact with water
- Metal can change color due to your own PH-levels
- Precious stones can break due to falling
- damage as a result of normal use (wear damage)
If you have been careful with the jewelry and in the unlikely event it breaks or is damaged, you can send us the item to repair. The repairs will be free of charge. Be sure to contact us before you send the item, so we can agree on the terms of the repair. After 6 months we have to charge you to repair the jewelry.
I am allergic to nickel, can this be found in the jewelry?
All metal used in the Ellen Beekmans jewelry is 100% nickel-free. We take great care in making sure our suppliers supply nickel-free metal. However, it is a possibility one can have an allergic reaction to other parts of the metal alloys. When in doubt, please contact us.
The jewelry doesn’t fit properly, can it be altered?
If the jewelry doesn’t fit properly, please contact us by mail or contact form on our site. You can not exchange or return jewelry after wearing.
How do I maintain my jewelry?
- Do not go swimming, work out or go to the sauna with the jewelry
- (semi) precious stones can change color in the sun
- If you are wearing oily or perfumed body lotion, let this dry properly before wearing the jewelry
- Do not spray perfume, eau-de-toilette or hairspray directly on the jewelry. Let this dry properly before wearing the jewelry
- If you are not wearing the jewelry, store them in a dark and not moist place
- Be careful with the jewelry; (semi) precious stones can break easily when dropped
What do I do with a complaint?
Please let us know if you have a complaint so we can find the right solution together.